At Canary India, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before initiating a return request.

Return Policy

We have a 7-day return policy, which means you can request a return within 7 days of receiving your order. Exchanges and Replacement products will be delivered within 7 days

To be eligible for a return:

  • The item must be unused, unworn, and unwashed.
  • The product must be in its original condition with all tags attached.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or improper handling.
  • Products returned without original tags or packaging.
  • Customized, personalized, or made-to-order products.
  • Items marked as non-returnable or final sale.

Canary India reserves the right to inspect returned products before approving any return request.

Return Process

To initiate a return:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Share your order number and reason for return.
  3. Once your request is approved, return instructions will be provided.
  4. After the product is received and inspected, we will notify you regarding the approval or rejection of your return.

Refund Policy

Once your returned product is received and inspected, we will notify you of the status of your refund.

Approved Refunds

Approved refunds will be processed and credited within 7 days to the original payment method used during purchase.

Please note:

  • Refund processing times may vary depending on your bank, payment provider, or card issuer.
  • Shipping charges (if applicable) are generally non-refundable unless the return is due to a damaged, defective, or incorrect item delivered by us.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during transit,
  • Defective, or
  • Different from the item ordered,

please contact us within 48 hours of delivery with clear photographs of the product and packaging. We will review the issue and provide an appropriate replacement, return, or refund solution.

Shipping Policy

At Canary India, we strive to deliver your orders quickly and efficiently.

Order Processing

  • Orders are typically processed and dispatched within 2–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeline

  • Once shipped, orders are generally delivered within 5–7 business days, depending on the delivery location and courier service availability.
  • Delivery times may vary during festivals, holidays, adverse weather conditions, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (if applicable) to monitor the delivery status.

Shipping Delays

While we make every effort to ensure timely delivery, Canary India shall not be held responsible for delays caused by courier partners, natural events, government restrictions, or circumstances beyond our control.

Contact Us

For any questions regarding returns, refunds, or shipping, please contact us:

Canary India
Email: Canarydesigns9@gmail.com
Phone: +91 95037 72623
Address: B1 1003, Mangal Bharava Nanded city, Pune 4110041